Valenta BPO: The Leading IT Services Provider (2024)

In a recent interview, Patrick Findaro spoke with Jayesh Hasim, co-founder of Valenta BPO, and Kishore Siva, Managing Director of North America for Valenta BPO. The franchise, which began in 2014 and started franchising in 2019, operates in the IT services space, focusing on digital transformation and process automation. Together, they shared insights into the franchise’s journey and its unique positioning within the IT services industry.

Valenta BPO’s Origins: Addressing Back-Office Needs

Jayesh, who started Valenta BPO with his brother, initially entered the IT services industry out of necessity. As a franchisee in financial services, he required back-office support to streamline operations. Recognizing that other businesses faced similar challenges, he established a system that evolved into Valenta BPO. “We realized if we needed it, others would need it too,” Jayesh explains. This led to the creation of a robust back-office system designed to support scaling franchises.

A Dual Role: Kishore’s Perspective on Joining Valenta BPO

Kishore Siva joined Valenta BPO after a 25-year career in banking, drawn by the opportunity to bring a more entrepreneurial approach to his work. In addition to serving as Managing Director, he operates as a franchisee in Westchester County, NY. “I get to see the best of both worlds—working with clients and supporting franchisee candidates,” he says. This dual role allows Kishore to engage with franchisees throughout their journey, from discovery to continued support after joining.

Navigating the IT Services Industry: Automation and Digital Transformation

Valenta BPO focuses on digital transformation and process automation, helping clients streamline operations through technology. Jayesh shares that the company’s first client, AON, benefited from their back-office services. As the business evolved, Valenta BPO identified opportunities for process consulting and automation, allowing bots to perform tasks with 100% accuracy and 24/7 availability. “This frees up human time for more productive work,” Jayesh explains, noting that automation can perform tasks 20 times faster than humans.

A Holistic Approach to Client Efficiency

Valenta BPO’s strategy involves taking a comprehensive approach to client needs. When engaging with a client, they first seek to automate processes wherever possible. If a process cannot be automated, they focus on optimizing it for maximum efficiency. This holistic method allows Valenta BPO to cater to various industries and needs, classifying them as both IT and management consultants, depending on the client’s requirements.

Building Long-Term Client Relationships

Valenta BPO strives to become a trusted advisor for each client, aiming for a “client-for-life” approach. Jayesh explains, “We need to understand what clients want to achieve in their business to provide the right services at the right time.” This approach enables Valenta BPO’s managing partners (franchise partners) to serve as on-the-ground strategic partners for clients. Over time, clients may expand their engagement to include services such as digital marketing and additional consulting.

Future Growth and Expanding Services

As Valenta BPO grows, the company continues to expand its service offerings. This growth is fueled by franchise partners who act as trusted advisors, identifying opportunities to add value for clients over time. “We may start a client engagement with digital transformation, and after a year or two, they may take up our digital marketing services,” says Jayesh. This evolving relationship model allows Valenta BPO to adapt to client needs and become an integral part of their business growth.